VR TESTIMONIALS
Yolanda,
I wanted to THANK you and eCom for the great service you have given me over the years. I have had several businesses and many merchant accounts. eCom by far is the best. With multiple vacation rentals I could never run such a great business without eCom. Your company knows vacation rentals and what we need. From the best rates I have ever seen, great customer service and flawless processing every time I use my account, your company and staff are the best.
Another great thing with eCom is there are no surprises. The rates are disclosed and no "hidden" fees.
Keep up the great work and you have me as a customer for life!
Joe Godar
Unbeknownst to us, we were Kristie's first Vacation Rental ("VR") merchant services customer. We happened to see her affiliation on a VR listserv we are both members of at a time when we were having terrible difficulties with PayPal (non-Virtual terminal). It was becoming very difficult for our guests to pay us - NOT a problem we wanted to have. I spoke with Kristie (and later her right hand, Faith Walters) and told her what we needed and when we needed it. They got everything set up immediately so our guest could pay the next day. We ended up with a happy guest and the funds in our account. Any time we have had questions about charges or practices to keep our fees low, Faith has replied to us very quickly, usually within an hour or so. We will NEVER go back to not accepting credit cards, and are VERY happy with eCom Merchant Solution.
Phil & Kathleen Steele,
In today's business, there is a disturbing trend towards the elimination of individual customer service. While many companies, both large and small, imply their willingness to offer outstanding service, they fall considerably short. Merely getting a customer service agent to listen to one's story is problematic. To get an issue resolved is time consuming and quite often left unresolved by a faceless and nameless "customer service representative."
In my association with eCom Merchant Solutions, I have found that the principle of true customer service is alive and well. To be a professional, one must perform one's duties dependably from beginning to end. One must be trustworthy, knowledgeable and communicative. All these qualities are part of the eCom Merchant Solutions experience.
Tony DiStasi, Destin, FL
I opened a credit card processing account with eCom Merchant Solutions in November 2007. Prior to that, I had investigated various service providers, but had not previously set up a credit card merchant services account. Through my exploration, I found the staff at eCom Merchant Solutions to be the most helpful, thorough and prompt - not to mention accessible and friendly -- so that is why I elected to open my account with them rather than with any of the other banks and vendors I had researched.
Through the process of setting up my account and processing my first transactions, the entire staff at eCom Merchant Solutions was extremely helpful, answered all my questions, and instilled confidence that I would be able to operate the system easily - which proved to be true. They also promised to answer all of my future questions as they arose, which they have, in fact, done.
Whenever I call, I get to speak with someone immediately. And that person is always competent to handle the matter at hand (unlike some of the other companies I checked with!) In the six months that I have been processing credit card payments - which I love -- I have asked for in-depth research from eCom Merchant Solutions on a few transactions, and always received surprisingly rapid, thoroughly satisfactory responses. I recently needed to increase the maximum dollar value of the transactions I am processing both per transaction and per month, and they arranged that within hours.
I can't even remember life before credit card processing, and for sure there's no going back to shuffling all those checks between the post office and the bank. I am so pleased with the extremely smooth process and great service I have now, with eCom Merchant Solutions, that I wouldn't consider any other processor, either. If you would like more information, you are welcome to call me.
Sincerely,
Anita Sande
503.929.4675
www.spectacularlivingnw.com
Adding credit card processing through eCom to my vacation rental business has increased my bookings while simplifying my life. Working with eCom to set up my account initially was exceptionally easy, with quick response, helpful emails, and strong customer service. Within days I was up and running with credit cards, and since then most of my guests choose this option of payment. They can pay online at their convenience, and I love not driving to the bank to make deposits.
I have had numerous situations where I responded to an inquiry at night, and woke up in the morning to a booking and approved credit card processing. It has been particularly valuable for last minute bookings, where I can get the transaction approved within minutes. I typically see my funds deposited in my bank account in 2-3 days. Everything is electronic and convenient. I've also simplified my security deposit process by using the credit card authorization to hold funds a week prior to check-in; I don't have to collect or refund security checks, since I can just void the authorization after a satisfactory checkout. eCom's service has been crucial to the growth of my vacation rental business over the last six months, and every aspect of their service has been excellent.
Carol Rowland
We have been working with eCom Merchant Solutions for about 4 years and they have been extremely important to the success of our business. Kristie and her team have always been there to help us with any question or difficulty and their response times have always been fantastic. eCom Merchant Solutions gets my highest recommendations which is saying a lot because I rarely offer recommendations of any kind.
If you would like additional information, you can telephone me at (503)946-5869.
Sincerely,
Douglas Hall
VP Sales and Marketing
I have been using eCom Merchant Solutions for only a short time, since November 08. I can say without a doubt that I love the system so far. I have had only one instance where I had to call to verify why a transaction did not go through for a client, eCom was very quick to respond and gave me the solution to pass on to my potential client within minutes of calling, that was wonderful! I was able to get back to the potential client immediately which they were also impressed with, like myself.
I would highly recommend using eCom Merchant Solutions for retrieving credit card payments from clients. I absolutely love it! Thank you, eCom for making this part of my booking process of rental cabins in the Smoky Mountains of Tennessee, very easy and headache free. You have made my introduction to "Rent By Owner" run smoothly, and I thank you for that.
Carolyn Hansen-Henderson
eCom Merchant Solutions provides an excellent merchant solution for our property owners payment needs. Their customer service is excellent and they provide a great service to our clients. I would recommend any business to use eCom for their needs.
Jeremy Blackburn
Corporate Housing by Owner
e: jeremy@mychbo.com
p: 720.259.6237
f: 720.228.CHBO (2426)
tf: 1.877.333.CHBO (2426)
www.corporatehousingbyowner.com
Hello, my name is Chad Woods and I have been referring clients to eCom for over 4 years. I am 100% satisfied with their service. Feel free to call me at (800) 871-9964 if you would like to discuss in detail how eCom has helped my business.
Thanks,
Chad Woods
eCom Merchant Solutions has been great for our business.
Before we worked with eCom Merchant Solutions, we found a large amount of hours were being spent helping clients through getting their payment gateway setup. Once we started working with eCom Merchant Solutions, all we had to do was give Kristie's number to a client and our work was done.
Online Payment Processing has so many hoops to jump through, it would confuse just about anyone. Kristie has a unique ability to help clients navigate thier way through payment processing so that it's an effortless experience. After a client is done working with Kristie or one of her team, they always have great things to say.
Sincerely,
Jake Scott
Director of Development
A-VIBE Web Development
We have been working with eCom Merchant Solutions for over 2 years now, and we continue to refer our clients to them, because of their superior customer service, personal attention, and knowledge of online payment processing. Originally, we worked directly with payment gateway companies, but once we started working with eCom we have never gone back, because of how much time they save us and how well they treat our clients.
Brieanna O'Duinn
President
A-VIBE Web Development, LLC
Portland, Oregon
p: 503.296.8499
f: 503.232.5198
www.avibeweb.com
As a Federal Employee I am not permitted to offer any endorsement from an official standpoint, but I may speak from personal experience. I have been working with eCom Merchant Solutions for several years now, and would heartily recommend their services. Kristie went above any beyond in helping us understand the processes involved and getting us set up to run Internet based transactions. Acting as an interpreter of sorts, she helped us navigate the technicalities involved, and became our defacto liaison in coordinated with everyone involved in getting us up and running.
Kristie and her staff have always been a pleasure to work with, and have been particularly flexible and creative in responding to some of our peculiar business needs. I would not hesitate to seek out her services again.
Patrick Price, Supv. IT Specialist
Mammoth Cave National Park
Office 270-758-2130
Fax 270-758-9297
We've been working with eCom Merchant Solutions for about 5 years and I can tell you that we'll never work with another merchant services company. Kristie and her team are not only incredibly responsive, they are also just a pleasant, capable group of people. There have been a number of instances in the past where we've had issues with a particular transaction or account and they never hesitate to jump in and help solve the issue, even when the issue was no fault of their own and they could have easily asked me to call the payment gateway directly. That level of service and follow-through is indicative of the fact that they OWN the customer relationship, not just the initial sale.
We are a web design company and Ecom provides the merchant processing services for a number of our clients, and I never hesitate to send a referral their way because I know my clients will be taken care of and that the service they receive will be outstanding. In all the time that we've worked with them, I have yet to hear a single complaint about them from a client. To the contrary, I got an unsolicited comment from a client just last week about how helpful he thought Faith was on their team. This is why I continue to refer them, because what they do makes my company look good! I would recommend them to anyone looking to form a long-term relationship with a vendor they can rely on.
Regards,
Cyndi Nguyen
G R A V I T A T E D E S I G N S T U D I O, LLC
Conceptualize. Create. Captivate.
cyndi@gravitatedesign.com
www.gravitatedesign.com
360.253.4397 ext. 103 :: 866.822.4335 ext. 103
eCom Merchant Solutions has been one of our valued business partners for many years now. Our experience with them has been very positive. They are extremely knowledgeable and have the ability to explain to us and our customers the often complicated world of internet credit card processing. They consistently provide a high level of service, including getting back to us and our customers in a timely manner, insuring we have the information we need to make business decisions. It has been our pleasure to work with Kristie and her staff.
Deb Bader
President
WorqSmart
602-956-7080 x117
I am writing to express how wonderful eCom has treated me. I have been working with this company for nearly 6 months and have found the customer service, timeliness and attention to detail to be second to none. Having worked with other credit card processing services in the past, I must admit that this is the best service I have found thus far. I highly recommend this company and it's staff.
Todd Hillman
My vacation condo rental income jumped once my customers could instantly book their vacation with a credit card. No more "checks in the mail" that never arrive. The high monthly fees of the first company I used were a bad match for the seasonal nature of my business. eCom Merchant Solutions was the solution. I thought the switchover was going to be complicated. It wasn't. Yolanda, my customer service rep, walked me through it.
Bob Kramer
When we started evaluating merchant service providers, we focused on two criteria; seamless integration with our online business services and reliable service for our online customers. It is comforting to know that eCom is always working in the background to make our customers online experience easy and enjoyable, while keeping our administrative work to a minimum.
Dale Chapman
The vacation rental business is a wonderful business to run. Owning a home or condo in a resort area is a dream for most. The biggest mistake is owners do not look at this like a business. That being said, you must have the tools to run a successful vacation rental business. There are right ways and wrong ways. From advertising, to taking credit cards to using an online reservation system, you need to be prepared. That is why we created ivacationonline.com
With years of ecommerce and real estate experience, we knew there had to be a better way to book our own vacation rentals. Emailing documents to a prospect was so old school! So we created ivacaitononline.com for private owners of one or a few properties to small management companies. Now the owner of ONE vacation rental can have a professional reservation system tied directly into an eCom Merchant Solutions merchant account and have complete online bookings to attract more business. Guests want easy! Give them the patent pending online reservation system tied to your eCom Merchant Solutions merchant account for the most successful team in the vacation rental business.
Joe Godar
I just had to let you know that we got our first booking on 1073 today!!! It was so easy and the lady who booked was thrilled at the ease of the reservation. We can't thank you enough for first of all creating such a wonderful site, and secondly all of the help you and your staff have been, (huge thanks to Chris and Len too!) and so patient. We could not have done it without you. You've all been such a pleasure to work with. Thanks to you all!!!! We can't wait for more bookings soon!
Cheryl St. Pe'
Precious Palms
4810 Bonaire Cay
Destin, FL 32541 US
I wanted to write and say THANK YOU so much to ivacationonline and the owner Joe Godar! This is our first vacation rental property and I quite honestly don't know where we would be without the help of Joe Godar and the incredible online system ivacationonline has to offer! I went to Joe's seminar in the midst of purchasing our beach house and then talked with him several times within the next week. He help me set up our ivacationonline site, guided me through all the many features it has to offer, and I had 11 weeks booked in the next two weeks! The online booking and lease setup really takes out a lot of pressure and stress out of waiting for payments, trying to remember when payments are due, misplacing renters numbers and emails, etc. The system makes me feel like a professional vacation renter even though I have only been doing this for 3 months! And within this 3 month period I have booked 22 weeks! All I can say is....WOW this is Awesome!!!
Thanks again for everything!
Sincerely,
Rose and Baart Duffield
Sugar Sands
1488 West Beach Blvd
Gulf Shores, AL 36542 US
Joe,
I just wanted to say thank you for such a great system. As you know I started with just one property in February and it was all I could do to keep up with the paperwork and keeping track of reservations. Don't forget the sleepless nights waiting for the phone to ring because I had double booked someone. Well, all that is gone now. I have six properties all with ads that lead to my Ivacation web page and we are going gang busters. I have made 14 reservations in the last 3 days and maybe spent 20 minutes clicking confirmation emails and access emails. Yesterday I had over $1400 in deposits for 10 minutes work. If it wasn't for your automated system I wouldn't be able to keep up. Anyone who isn't using this system needs to call me because it has allowed me to take a non-profitable situation and CASH IN BIG!!!!!!! OH, I almost forgot. The new master calendar is great. It really helps you get the big picture for all my properties at one time. Joe, thanks again for working on behalf of we owner/managers.
Sincerely,
Jon Green
Summit Condo Unit 5206
1260 Ski View Drive
Gatlinburg, TN 37738 US
My fingers would get tired if I typed all of the things I like about iVacationOnline. Here are a few:
- It enabled me to fire my property manager that was taking a bite out of every booking and not delivering much in return.
- My bookings are up over 30% this year since I started with iVacationOnline service.
- It is completely paperless -- if people need to read the rental agreement, here it is simply done online.
If you are confused about the credit card arrangement: You set it up so that the money goes directly to your bank account. You get the deposit instantly. I often stay on the phone with a prospect and talk them through the simple process of making the booking -- this way I know I have the sale. This is my first year with iVacationOnline and it has put several thousand dollars in my pocket that I would not have had otherwise. I do not know what else to tell you other than to call me, or give it a try.
...oh, one more thing -- with iVacationOnline you do not really need an independent website -- mine was already established and iVacationOnline provided all of the tools to integrate the two.
...another thought, you get lots of on line support getting set up. Joe, there is nothing that I like better than to bring people's condo shopping to a halt with the real time instant booking system. Twice this week I walked people through the simple process, the sale was mine, the money was in my bank. I am sure these people had looked at several other properties. Like Dr. John Gaier said, "You cannot motivate people, you can only create an environment in which it is EASY for them to do what you want." Nothing beats waking up to a bank deposit and another booked week. Ivacationonline is on duty twenty-four hours a day for me.
Feel free to call me.
Bob Kramer
A Slice of Heaven
524 Beach Road, Unit D
Sarasota, FL 34242 US
Dear Joe,
You and ivacationonline.com have been a financial lifesaver for my wife, Linda, and me! We have owned our vacation home, located near Disney World in Florida, for three years. For the first two and one half years we depended upon local management companies to rent and care for our house. Although the management companies did a good job of cleaning and maintaining our house, they did a poor job in advertising and renting out our house, as it was rented less than a dozen times during that two and one-half year period. In less than six months, using ivacationonline.com and with your help, we have rented our house more than a dozen times!
The difference has been like day and night. We were on the verge of being forced to sell our vacation house due to the lack of income to pay our mortgage and other expenses related to our vacation home. Our dream of continued ownership of our vacation home was in jeopardy. However, thanks to ivacationonline.com and with the help and advice you have provided, we will not only be able to keep our vacation house but we are talking about the possibility of buying another vacation house! This simply would not have been possible without your ivacationonline.com system.
The ivacationonline.com system does it all. From the beginning, when the house is advertised, to the end, when the tenant is sent a professional looking e-mail thanking them for renting the house, and in between, when the house is booked online with a merchant account that you helped me establish, the ivacationonline.com system is incredible!
I am very grateful for ivacationonline.com. I am also very grateful for the time you have taken and your patience in answering all of my questions in helping me to set up and to operate the ivacationonline.com system. I simply cannot say thank you enough....THANK YOU, THANK YOU, THANK YOU!!!!!!!!!
Yes, things are looking real good so far for next year, thanks to your "system" and your help! The program you have for the house web site and related documents that are e-mailed to tenants are very professionally done and give credibility to our house and renting it out. We would not be having the success we have had without your program! This past year has been our best, but we could use a better year in 2008 as expenses, such as property taxes and insurance, have gone up.
If you ever need someone to talk to a prospective user, who may be uncertain of your program and the benefits, please don't hesitate to ask as I will be very happy to encourage them to subscribe.
I just provided my information for the renters.org feature.....thanks for the new feature, this will be very helpful as I often forget to update the rentors calendar!
Also thank you for continuing to improve and update your program, what you are doing is great and it has been a tremendous help in advertising our house! I greatly appreciate what you have done and continue to do! As owners it gives us the appearance of professionalism and provides convenience, especially on line booking, to renters. Keep up the good work!
Sincerely,
Mike Kreinhop, Owner
Florida Vacation House Near Mickey Mouse
217 Battlegrove Drive
Davenport, Florida 33837
That is great, thanks again for all your help. I can't imagine going back to how I booked before your company. You can charge me more if you want!
Mark McCarthy
Anna Maria
440 63rd St
Holmes Beach, FL 34217 US
Joe,
I reviewed many products before selecting yours. Your product was hands down the simplest to setup and is the simplest to use at a price thousands less then other products I was considering. Your product delivered everything you promised it would and more. The support you have provided is second to none and your willingness to make changes to enhance the effectiveness of your product has impressed me to no end. I can only hope it will be a while before my competition finds your products as ivacationonline gives me a definite advantage over them. My condos are filling up and the amount of effort has been minimal. The best thing is since it is web based I can use it anywhere I might be and I travel a lot. Do you have lifetime membership pricing??
Sincerely,
Kurt Geisler
www.rentrocky.com
I have been renting my condo via the Internet for 6 years now and I am so glad that we have discovered ivacationonline.com! Using this site has simplified my life so much! I no longer worry about losing a potential customer because of waiting for a deposit check and lease to arrive. I can now book online and monitor all the information needed for rentals on one site. The spreadsheet makes tax time a breeze as well. Thank you Joe Godar for providing this valuable service!
Sincerely,
Kathy Shampine
Grand Caribbean 301
3191 Scenic Hwy 98
Destin, FL 32541 US
Dear Joe,
I wanted to write you to THANK YOU for your assistance in the purchase of my "First" Vacation Rental! Living in California and running a Vacation Rental in Florida was a very intimidating idea. Once you showed me your system I was ready to give it a try. I wanted to report to you that our first year has been great and I can't believe we have grossed over $50,000 in rent and the year is just half over!
I could not afford to pay a management company 30% to 40% and still be able to afford my new vacation home. All the fears I had, have been addressed and handled. The online booking of ivacationonline.com gives me the power of the Internet at my finger tips. It is so cool to open my email and have found a booking and $3,000 has been deposited into my account. It is a seamless system that handles every aspect of this business. My guests also love the ease and quickness it provides them. I know for a fact I have gotten bookings just because it is easy to use and I take credit cards online and other owners do not.
I have recommended your service to many of my friends. It is crazy to go into the Vacation Rental business without your help! THANK YOU and please don't hesitate to use me as a reference in the future! You have made my Dream of owning a Beach House a reality! Happy renting!
Scott Corey
SeaCove
BEACH RETREAT
Destin, FL US
ivacationonline.com is nothing less than revolutionary! I have several businesses that I own and have little time to manage property that I rent. But I did not want to pay a rental management company 35% of my rental income. IVOL makes it so simple that the time involved is negligible. Once I did the initial set-up, I don't even send 1 hour a week managing the properties. Everything, including scheduling the cleaning company is handled online and automatically. I get an email that lets me know I have a new renter and all I have to do to is go online and approve them. It's that simple! ivacationonline.com has literally put thousands of dollars into my pocket.
I have no idea how other owners are keeping up with running their units without a system like this. Thanks for bringing this to the market!
Al S.
Destin Riviera Luxury Vacation Rental
215 Rue St Tropez
Destin, FL 32550 US
If you are interested in using ivacationonline, please e-mail me if you have any questions or concerns and I will be glad to tell you what I know. Without it, I don't think I would be willing to take on our second cabin yet. The whole process of renting by owner has been much easier than I ever expected due to the program. I just can't stress how much I believe in the program. Since I work full time, manage several long term rentals, and have 2 teenagers who are very busy, I just didn't think I could handle all the mailing of leases and returns of deposit monies the old way. I LOVE the whole system and would love to see others try it. I still spend 1-2 hours per day when I have several inquiries, but most of that is spent returning e-mails about our cabin.
If I can help you in any way, let me know. There are many people on this board with lots more experience than me, but I do want you to consider ivacationonline. I'm just a very satisfied customer.
Lisa Faust
A Hidden Paradise
421 Forrest Springs Drive
Gatlinburg, TN 37738 US
Oracode Passes the Tornado Test:
- "Winds were estimated at 165 miles per hour. My door landed in the living room! To secure the house I nailed the door back on, and the lock still worked the way it did when I first installed it. Thanks, Kaba!" Jim Scheifer, Homeowner
- "I've had the fortune of using the Oracode Keyless Entry System for 3 years now. No way would I return to a standard lock and key system."Khlaire Parre, Homeowner
4/17/2009 Finally, a TRUE BOOKING SITE for my two vacation rentals! A slogan I read on your site said something about ‘becoming travelers again...' If these bookings keep up my wife and I will make a trip to Tahoe to see you and thank you IN PERSON. Your service is way better than VRBO or HOMEAWAY!!! Keep up the good work.
Martha Bolton, Maui Hi
"I will continue to renew as long as your site keeps allowing me to recoup my annual investment - this year I not only made my investment back, but I profited more than tenfold thanks to Beachhouse.com. Whatever you are doing, it is working, so keep it up!""
- Victor M., Emerald Isle, North Carolina
"I just wanted to let you know how happy we are with the amount of traffic your site generates for us. It is truly amazing. Our Florida condominium is advertised on at least 10 of the top vacation rental websites on the net, however, we receive 30-50% more traffic from your site than any of the other sites. Keep up the good work. Thanks!"
- Terry and Sandy, Anna Maria Island, Florida
"We have done our research and want to tell you that you are the best website online for Beach house vacation rentals. The many requests are from quality guests, your website is easy for guests and owners to navigate plus it is beautifully done. The support staff respond immediately with a keen interest in helping the owners build their site for maximum response and answer any question. Thank you!"
- John and Mary Ann, New Smyrna Beach, Florida
"Thank you for renewing our listing with Beachhouse.com another year. We have experienced an increase in our beach rental sales every year since 2003. Would like to express our gratitude for the great job you are doing in assisting us to obtain more inquiries."
- Stella W., South Padre Island, Texas
"Just want you to know that we're happy with our listing on Beachhouse.com. Our rental season started on 3/18 with a renter for two weeks from Germany. She found our house on the site. These weeks probably would have not been rented otherwise. Another renter booked a week in June. So we've paid for our listing for the year! Rest assured that we will renew our listing. "
- Laura D., Topsail Beach, North Carolina
"Over the past year that I have been an advertiser on Beachhouse.com, I have been pleasantly surprised by the quality, reach and effectiveness of the Beachhouse.com website. For the last several years I have advertised on four of the oldest Vacation Rental Websites. In order to reach even more potential renters, last year I decided to add 4 more newer Vacation Rental Websites. My criteria in picking among the newer sites was who would reach my target renter population (Beachhouse.com comes up on the first page of many Google and Yahoo searches for 'beach vacation rentals'). I also looked at which of the new sites were likely to flourish and grow, not just perish in a year. Of the 4 new vacation rental websites that I added last year, Beachhouse.com, has generated the greatest quantity and quality of new rental leads during the past year. Gary (the President) and his staff are extremely responsive--both by email and telephone (which is rare combination among Vacation Rental Websites). "
- Joseph R., San Diego, California
"I have a house listed on Beachhouse.com and have had very good results. A good number of leads! Your web site is a #1 producer for me."
- Mark L., North Captiva Island, Florida
"You are the only one of the 3 companies that we are working with, who responds within 24 hrs. and goes to great lengths to meet all of our needs. I wanted you to know how great your service has been so that you will continue to serve your customers as you do now. I really appreciate being able to speak with the owner of the company when I have problems. Therefore, please, don't change a thing as you grow and expand. You're a great company that I hope to continue to working with many years into the future."
- Trish S., South Padre Island, Texas
"Hello Gary, I wanted to let you know that I have had a GREAT response from your web site. It was a great decision to list our beach house with beachouse.com. I commend you for running such a great site to the benefit of your clients and ours as well. Thanks again,"
- Judi and Erich A., Galveston, Texas
